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Terms and Conditions

 You agree to be bound by these terms and conditions by accessing and using the Tracey Birch website. If you do not agree with any part of these terms, please refrain from using our services.

Intellectual Property

  • All content on the Tracey Birch website, including designs, images, text, and logos, is protected by intellectual property laws.
  • You may not reproduce, distribute, or use any content without our explicit permission.

Product Descriptions

  • We strive to provide accurate and detailed product descriptions. However, variations may occur due to handmade nature.
  • Colors may appear differently on different screens.

Orders and Payments

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders.
  • Payment details are securely processed through our payment gateway.

Shipping and Returns

  • Refer to our Shipping Policy for information on delivery times and charges.
  • Our Return and Refund Policy outlines the process for returns and refunds.

Privacy

  • We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

Limitation of Liability

  • Tracey Birch is not liable for any indirect, incidental, or consequential damages arising from product use or website access.

Governing Law

  • These terms are governed by the laws of the state of Texas, United States.

Contact Us

If you have any questions or concerns regarding these terms, please email us at customerservice@traceybirch.com.

Thank you for choosing Tracey Birch. Let’s create magic together!

Return and Refund Policy

 

Return and Refund Policy

At Tracey Birch, we want you to be delighted with your purchase. If, for any reason, you need to return an item, here are the details:

You have 15 days from the date the item has been mailed out to initiate a return.

The item must be unopened and it should be in its original packaging.

Reason for Return: If the product is damaged or you received the wrong item, we’ll gladly assist you.

Process for Return:

Email us at customerservice@traceybirch.com with your order details and reason for return. Our friendly team will guide you through the process.

Process of Refund:

  • Once we receive the returned item in its unopened, original packaging, we’ll issue a refund.
  • Funds will be returned to the original form of payment or as store credit, whichever you prefer. Please allow up to 10 business days for returns to be processed.

Contact Details

Customer Service Email: customerservice@traceybirch.com


Thank you for choosing Tracey Birch. We’re here to make your experience magical.


With love and ink-stained fingers,

The Tracey Birch Team

Copyright © 2025 Tracey Birch - All Rights Reserved.

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